We do not accept:
– Products damaged by misuse or showing signs of wear, even if they are still under warranty.
– Products that have been used, altered unless they are defective.
– Make sure you return your products in their original packaging within 14 days of delivery. Double-check that you’ve included the original invoice, as well as all the accessories, promotional gifts and warranty cards that came with your order.
Please ensure you cancel your order at least 24 hours before delivery time. You will receive a refund if the item has a manufacturing defect. If you’ve paid by Credit or Debit Card, your refund will be credited back to your card or account within 4-15 days, depending on your bank. If you’ve paid by Cash on Delivery you can opt to receive your refund as a bank transfer or Return Voucher. If you prefer a bank transfer, please call Customer Support on +971526122670 to raise a return request. It may then take up to 14 business days to deposit the amount in your account. To get a Return Voucher, raise your return request online or call Customer Support.
No. all of the products you can raise a online return request
If you want to return part of such an order, call Customer Service or return the product to our store. Please note, you will only be able to place an online return request if you’re returning the entire order.
Here’s how your refund works:
Once we receive all the products we will issue the refund to your credit card, bank account, PayPal or Tabby account as the case may be.
If you paid by cash, here’s how your refund works:
– If you return your order by calling Customer Support, you can ask for a bank transfer, a refund to your or a Credit Card.
Yes, you can return your order at the time of delivery, then the customer would pay for the shipping charges both ways.
Yes, your VAT will be refunded to you. Just make sure that you include your invoice when you make a return.
It depends on whether you return your order fully or partially. If you return the entire order, your Cash on Delivery charges will be refunded. If you return only part of your order, your Cash on Delivery charges will not be refunded.
- 2-3 business days to receive your returned items.
- 2 business days to perform a quality check and issue the refund.
- Your bank or card issuer may take an additional 4-15 business days to process the transaction.
We accept:
- Credit and Debit Cards – UAE issued or International Visa or MasterCard Credit and Debit Cards.
- Cash on Delivery.
- My Credit.
- Gift Cards.
- Tabby
You’ll be able to return your products to a online store, and use your cash refund or Credit Note to buy a new product right away. However, you’ll only receive a cash refund if you’d paid for your order by cash.
Your Credit Note will be valid for 6 months from the date of issue and can be used online
